Privacy Policy

This Privacy Policy explains how gransinocasino-official.co.uk (the "Site") collects, uses, stores, and protects personal data in connection with your use of our services. It applies to all visitors and registered users of the Site. Please read this document carefully alongside our Terms and Conditions.

1. Data Controller

The entity responsible for the processing of personal data collected through this Site is identified in the footer of gransinocasino-official.co.uk. If you have questions about data processing or wish to exercise your rights as a data subject, please use the official contact channels listed on the Site.

2. Categories of Data We May Collect

Depending on how you interact with the Site, we may collect the following categories of personal data:

  • Identification data — name and email address provided voluntarily via registration or contact forms
  • Technical data — IP address, browser type, operating system, referring URLs, and pages visited
  • Usage data — session duration, interaction patterns, and feature usage
  • Communications data — the content of messages submitted through our contact form

We do not directly process payment card data or conduct financial KYC procedures, as the Site does not handle real-money transactions.

3. Purposes of Processing

Personal data collected through the Site is processed for the following purposes:

  • To provide, maintain, and improve the Site and its content
  • To respond to enquiries and support requests submitted via contact channels
  • To comply with applicable legal and regulatory obligations
  • To detect and prevent fraudulent or abusive activity
  • To perform aggregate, anonymised analytics to understand how the Site is used

We do not use personal data for unsolicited direct marketing without a valid legal basis.

4. Legal Bases for Processing

Processing activities are carried out on one or more of the following legal grounds: performance of a contract or pre-contractual steps, compliance with a legal obligation, legitimate interests pursued by the data controller (such as security and fraud prevention), or your explicit consent where required.

5. Cookies and Similar Technologies

The Site uses cookies and similar tracking technologies to support functionality, measure performance, and, where applicable, serve relevant content. Cookies may be:

  • Essential cookies — required for the Site to function correctly; cannot be disabled without affecting core functionality
  • Analytics cookies — used to gather aggregate data on how visitors use the Site; typically anonymised
  • Preference cookies — used to remember your settings and choices

You can manage cookie preferences through your browser settings or a consent tool where provided. Disabling non-essential cookies will not prevent you from using the Site's primary content.

6. Sharing with Third Parties

We do not sell personal data. Data may be shared with third-party service providers acting as data processors — for example, hosting providers, analytics platforms, and email delivery services — under binding contractual obligations that require them to handle data securely and only for specified purposes.

We may also disclose data where required by law, court order, or regulatory authority.

7. Retention Periods

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law. Technical log data is typically retained for a shorter period than account or correspondence data. After the applicable retention period, data is securely deleted or anonymised.

8. Your Rights as a Data Subject

Subject to the applicable data protection legislation in your jurisdiction, you may have the following rights:

  • Right of access — to request a copy of the personal data we hold about you
  • Right to rectification — to request correction of inaccurate or incomplete data
  • Right to erasure — to request deletion of your data in certain circumstances
  • Right to restriction — to request that processing be limited in specific situations
  • Right to object — to object to processing based on legitimate interests
  • Right to data portability — to receive your data in a structured, machine-readable format where technically feasible

To exercise any of these rights, please contact us using the channels identified in the Site footer. We will respond within the timeframe required by applicable law, typically within one calendar month.

9. International Data Transfers

Where personal data is transferred outside the European Economic Area or the United Kingdom, we ensure that appropriate safeguards are in place in accordance with applicable data protection law, such as standard contractual clauses approved by the relevant authority.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version is always available on this page. We encourage you to review the policy periodically. Continued use of the Site after an update constitutes acknowledgement of the revised policy.

11. Contact for Privacy Matters

For any questions or concerns regarding this Privacy Policy or the handling of your personal data, please use the official contact channels provided on the Site. Do not include sensitive personal data such as passwords or financial details in correspondence.